Last updated at 2015-11-06 20:21:03

Sending the Problem Report

Automatic Mode

To send the problem report, first you should click the pencil icon located at top-right of Mudfish Dashboard.

  • K-1.png

Then fill information and press 'Report the problem'. Normally it takes 2 ~ 3 minutes to submit the problem report.

  • K-2.png

When it's successfully submitted, you can check your problem report at Mudfish Forums.

Manual Mode

Sometimes sending the problem report could be failed by various reason (e.g. firewall block, routing problem and internet connection issue). At its environment, you can dump the problem report and send it to support@loxch.com manually. Please follow below steps:

  • Please make sure that Mudfish Launcher is running.
  • Opens Command Problem window then move to Mudfish's installation directory (normally it's C:\Program Files (x86)\Mudfish Cloud VPN).
  • Runs 'muddiag.exe -o'

  • When it's completed, you can find muddiag_stdout.txt file. If it's enough big, please compress then send it to support@loxch.com email address.

Sending the Problem Report (last edited 2015-11-06 20:21:03 by loxch)