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| = 환불 정책 = 간혹 미꾸라지 환불 정책에 대해 혼동하시는 분들이 계셔서 이를 명확하게 하고자 합니다. 미꾸라지 크레딧의 환불은 다음의 조건을 만족하는 경우만 환불을 해드리고 있습니다. * 결제일이 만 14일 (2주) 가 지나지 않은 결제건. == 환불 요청 == [[http://mudfish.net/forums|미꾸라지 포럼]] 혹은 대시보드에 글을 남겨주시면 됩니다. == 환불 절차 == 환불 요청시 실시간 계좌 이체, 휴대폰 결제, Paypal, Bitcoin 등등 직접 계좌 이체를 제외한 모든 결제는 PG (Payment Gateway) 사를 통해 처리가 됩니다. * 실시간 계좌 이체는 환불된 금액의 입금까지 최소 1 ~ 2 영업일이 소비될 수 있습니다. * 휴대폰 결제는 환불 즉시, 문자로 환불 정보가 전송되기 때문에 결제 취소 여부를 바로 확인할 수 있습니다. * Paypal 결제는 환불 즉시, E메일을 통해서 결제 취소 여부가 전송됩니다. == 직접 계좌 이체 환불 == 직접 계좌 이체는 수작업으로 환불을 해드려야 하기 때문에 "은행 이름 / 계좌 번호 / 예금주 이름" 정보를 support@loxch.com 으로 보내주시면 됩니다. * 수작업으로 처리가 되기 때문에 평일은 최대 24 시간이, 휴일에는 최대 48 시간까지 걸릴 수 있습니다. * 반드시 처음 입금하신 예금주 성명과 받으시는 계좌의 예금주 성명이 같아야 합니다. == 자주 묻는 질문 (FAQ) == ==== 결제한지 만 14일이 지났는데 어떻게 안될까요? ==== 환불해드리기 힘듭니다. 다른 사용자분들과의 형평성에 문제가 있기 때문에 이를 처리해 드리기 힘듭니다. ==== 남은 크레딧으로 할게 없습니다. 어떻게 하죠? ==== 미꾸라지 크레딧은 전혀 만료 기간이 없기 때문에, 추후에 다른 일로 미꾸라지를 사용하실 일이 있을 경우 사용하셔도 됩니다. 혹은 다른 누군가에게 계정을 양도하여도 될 것으로 보입니다. ==== 휴대폰으로 결제했습니다. 혹시 계좌로 환불해 주실 수 있으신가요? ==== 안됩니다. 미꾸라지 환불 정책은 기본적으로 모두 PG (Payment Gateway) 사를 통한 트랜잭션 취소가 원칙입니다. 예를 들어 결제 방식과 환불 방식이 다른 조합은 처리해 드리지 않습니다. |
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